Cancellation requests should be done in writing.
Send an e-mail to email@example.com from the e-mail address registered in your account informing the data as below:
If there is still a balance in your account, you have two options:
a) If you are Brazilian you can request the withdrawal of the balance in your bank account in Brazil registered in the platform (fees will be discounted);
b) Transfer the equivalent balance in BTC to another wallet.
Reason for request of cancellation:
For most countries, you should inform an external wallet to have your coins transferred;
Your account will be cancelled in 7 days from the date of your request.
We remind you that cancellation requests are concluded only after the total balance of the account is transferred or withdrawn.